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Technical Support Engineer - Backup & Storage

Job Description

The IT system engineer will be responsible for the Server & Storage environment, including backup operation in our offices & techcenter in the region EU&SA

Tasks

• Operate and support the backup environment

• Support the SAN, the virtual environment  and the local servers

• Take care of the networkenvironment in collaboration with our service partners

• Tracking and processing of infrastructure related support tickets

• Analyze and resolve infrastructure problems, develop and implement corrective solutions

• Focus on excellent customer service

• Application of best practices and standards

• Participation in the development of long-term strategiesfor future infrastructure standards

• On-site support of infrastructure in satellite offices withinEMEA (focus on Germany and Eastern Europe)

• In addition to the above tasks other activities and responsibilities can be defined individually

Your Qualifications

Qualifications

• qualification as specialist in systems integration or similar education

• At least three years of professional experience in a similar role

• Good knowledge in English in word and writing.

• Intermediate level of German language is required

• Experienced in backup systems (preferable EMC Networker, Veeam)

• Good knowledge of  EMC data domains and storage systems

• Good knowledge of  virtual server environment (VMware vCenter / ESXi), incl. knowledge of actual Microsoft operating systems and standards

• Knowledge of cisco switches

• Strong customer service orientation

• Ability to communicate relevant information in a user-friendly non-technical language

• Ability to prioritize workload, to work independently even under heavy workloads

• Excellent analytical and problem solving skills

• Experience of working in a team oriented environment.

• Microsoft certifications and experience with ITILwould be an advantage

• Driving licenses