Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will redefine the ways people experience life onboard vehicles.
Technical Support Engineer - Backup & Storage
Job Description
The IT system engineer will be responsible for the Server & Storage environment, including backup operation in our offices & techcenter in the region EU&SA
Tasks
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Operate and support the backup environment
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Support the SAN, the virtual environment and the local servers
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Take care of the networkenvironment in collaboration with our service partners
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Tracking and processing of infrastructure related support tickets
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Analyze and resolve infrastructure problems, develop and implement corrective solutions
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Focus on excellent customer service
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Application of best practices and standards
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Participation in the development of long-term strategiesfor future infrastructure standards
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On-site support of infrastructure in satellite offices withinEMEA (focus on Germany and Eastern Europe)
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In addition to the above tasks other activities and responsibilities can be defined individually
Your Qualifications
Qualifications
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qualification as specialist in systems integration or similar education
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At least three years of professional experience in a similar role
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Good knowledge in English in word and writing.
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Intermediate level of German language is required
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Experienced in backup systems (preferable EMC Networker, Veeam)
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Good knowledge of EMC data domains and storage systems
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Good knowledge of virtual server environment (VMware vCenter / ESXi), incl. knowledge of actual Microsoft operating systems and standards
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Knowledge of cisco switches
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Strong customer service orientation
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Ability to communicate relevant information in a user-friendly non-technical language
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Ability to prioritize workload, to work independently even under heavy workloads
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Excellent analytical and problem solving skills
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Experience of working in a team oriented environment.
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Microsoft certifications and experience with ITILwould be an advantage
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Driving licenses