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Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will redefine the ways people experience life onboard vehicles.

Professional, IT Systems

Slovakia - Trencin

Job Description

As IT Support Analyst, you are the contact person for our users, solving IT problems in our European office & techcenter locations. Your work location will be Trencin
Tasks
• On-site and remote support of employees and infrastructure in satellite offices within the EU (focus on Slovakia, Germany and Italy)
• Tracking and processing of support tickets until completion, as well as updating them as required
• Support of Hardware - HP PCs/software/other peripherals/cell phones, including life-cycle process for the equipment
• Asset management - responsible for the daily and long-term hardware management within the organization. This includes updating, planning, checking, working and recording hardware assets to ensure compliance with company rules.
• Diagnosis and solution of infrastructure problems, development and implementation of corrective solutions
• Support of the network environment in cooperation with our service partners
• Cooperation and helping other departments/divisions
• Focus on excellent customer service
• Application of defined best practices and standards and the documentation of processes
• In addition to the tasks mentioned above, other activities and responsibilities may be defined individually
 
Qualification
• Experience with end user support, desktop support, and technical skills around Windows OS & Office365
• At least two year's professional experience in a similar role(above)
• Good command of English spoken and written
• Very good knowledge of the desktop environment and the current Microsoft operating systems and standards.
• Experience in working with Windows environment, Active Directory structures and Asset management
• Knowledge of network infrastructure and security
• Distinct customer service orientation.
• Ability to communicate relevant information in a user-friendly non-technical language.
• Efficient workload prioritization even under heavy workloads and the ability to work independently.
• Analytical and problem-solving skills
• Experience of working in a team-oriented environment.
• Microsoft certifications and experience with ITIL would be an advantage
• Car driving licence

Your Qualifications

Apply online now
Published: 10/08/2021
Job Field: Information Systems
Location: Slovakia - Trencin
REQ. NO.: 20211956
Apply online now

Yanfeng Automotive Interiors (YFAI)

Yanfeng Automotive Interiors (YFAI) is the global leader in automotive interiors. Yanfeng Automotive Interiors is redefining how people relax, work and play in their vehicle interiors – today and decades from now. Headquartered in Shanghai, the company has approximately 110 manufacturing plants and technical centers in 18 countries and more than 33,000 employees globally. They design, develop and manufacture automotive interior components for all automakers. LEARN MORE

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People

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