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Global. Collaborative. Innovative. Together, we will transform the automotive interiors industry. Together, we will redefine the ways people experience life onboard vehicles.

Director, IT Technical Service

United States - MI - Novi

Job Description

As the Director, IT Technical Services you will be responsible
for developing the strategy and directs the delivery of IT services. In
addition you will delivery model for a set of services, such as server, network
and database administration as well as the support and coordination of the
systems such as Manufacturing Execution (MES) and related operational and shop
floor systems.

Main Responsibilities

  • Recruits, trains, mentors and ensures the efficiency of
    technician IT staff.
  • Provides strategic direction for the acquisition, installation
    and operations of IT systems are/or their related components.
  • Manages ongoing technical operations management within the
    region and coordinates with internal global partners as needed.
  • Manages professional technical services and operations with
    external partners and customers.
  • Ensures timely resolution of routine support tickets and uses
    data from the ticketing system to dedicatedly maintain a high level of system
    reliability and performance.
  • Provides an escalation path for the resolution of major
    technical issues that could affect key business systems.
  • Stays up to date with the latest trends, innovations and
    offerings related to technical IT equipment, processes and management of IT
    systems.
  • Reviews proposed system initiatives and consults on their
    technical aspects related to implementation, support and cost considerations.
  • Participates in the development of project program budget
    estimates during the demand management and project initiation phases of
    proposed IT initiatives.
  • Supplies technical resources for regional IT projects and
    initiatives.
  • Provides regular reporting on the overall health of IT systems
    including system availability, maintenance scheduling, security status and
    proposed upgrades.

Your Qualifications

Education

  • Master’s degree in Information Technology or related
    discipline, MBA or equivalent experience.
  • Professional Certifications such as COMPTIA A+/Network+,
    MCSA/MCSE, CCNA, CISA, CISSP, CISM, CRISC, etc. preferred.

Work Experience

  • 10-12 years of experience in technical IT operations
    management, preferably in a large, global organization.
  • 5+ years supervisory experience leading large scale
    operations, global teams, technical managers and application leads.
  • Experience working at executive committee level.
  • You should possess functional knowledge of the technical
    aspects of the following:
  • Server installation and maintenance (Microsoft and Linux)
  • Virtualization technologies (VMware)
  • Database administration (SQL/Server and Oracle)
  • Enterprise applications installation and maintenance
  • Backup and disaster recovery / business continuity
  • Active Directory (AD)
  • Systems security software and protocols.
  • Network topologies
  • Storage systems (NAS, SAN, etc.)
  • Ticketing systems/service management processes
  • Demonstrated ability to lead multiple projects, developing
    internal/external relationships, establishing cross-team partnerships.
  • Strong problem solving, decision-making, issue analysis and
    resolution skills.
  • Ability to work well in a dynamic multicultural global work
    environment.
  • Ability to bring together and address both business and
    technical requirements.
  • Requires regional and international travel.

Apply online now
Published: 01/03/2018
Job Field: Information Systems
Location: United States - MI - Novi
REQ. NO.: 17004086
Apply online now

Yanfeng Automotive Interiors (YFAI)

Yanfeng Automotive Interiors (YFAI) is the global leader in automotive interiors. Yanfeng Automotive Interiors is redefining how people relax, work and play in their vehicle interiors – today and decades from now. Headquartered in Shanghai, the company has approximately 110 manufacturing plants and technical centers in 18 countries and more than 33,000 employees globally. They design, develop and manufacture automotive interior components for all automakers. LEARN MORE

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Customer

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Striving

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People

People

Innovation

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Respect

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Integrity

Integrity

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